Refund, Cancellation & Delivery

01Digital delivery only

You receive files, not a parcel. There is nothing to ship back.

Yard Haven sells custom digital design services and files. There is no physical shipment and no inventory of finished goods. Deliverables are sent by email, secure download link, or another agreed digital method.

For fixed-price packages, we confirm delivery timing by email after your payment. For custom work, timing is confirmed in your written quote. Either way, timing depends on timely information, decisions, and feedback from you. A quote request is not an order. Work begins after payment is received, as described in the Terms of Service.

02Before work begins

If you cancel before we start designing, we refund what you paid for work that has not started.

You may cancel before Yard Haven begins design work. If you paid for work that has not started, Yard Haven will refund that amount to the original payment method.

"Design work" includes reserved project time, site research, concept development, drafting, and similar project-specific work after payment or quote acceptance.

03After work has started

Once custom work is underway, we keep the fee for work already done and may refund the unused portion.

If you cancel after design work has started, Yard Haven may retain fees for work already performed, time reserved, research completed, concepts created, drafts prepared, or other project-specific work. Yard Haven may, at its discretion, refund the portion of fees for work not yet started.

If we cannot complete the project for a reason within our control, we will refund the unused portion of fees for work not delivered.

04After delivery

Finished custom files are not returnable like a pair of shoes. Included revision rounds are how we fix what is still in scope.

Because deliverables are custom digital goods created for your property and project, final delivered files are non-refundable except where required by law. If something within the agreed scope is not right, included revision rounds are the remedy for correcting or refining the work.

05Incomplete or not-as-described work

If a file never arrives, or it is missing something your quote promised, tell us and we will complete it or refund the missing part.

If a paid deliverable is not sent, is unreadable, or is missing an item expressly included in your package or accepted quote, contact us. We will re-deliver, complete the missing item, or refund the affected portion.

Differences of taste, a change of mind after delivery, or results that depend on contractors, weather, plants, or products you buy later are not defects in the digital files.

06Custom digital work and cooling-off rights

This is made-to-order design work. Where a cooling-off law applies, it usually ends once we start the custom work you asked for.

Yard Haven's packages are custom design services produced for a specific property from the information you supply. Where a statutory cooling-off or withdrawal right applies to digital content or services, that right may be lost once performance begins with your request or consent, or once custom production has started, depending on the law that covers you.

Nothing in this policy limits a refund or cancellation right that cannot legally be waived. If you believe a mandatory consumer law requires a different result, contact us with the project details and we will review it.

07Revision rounds

Revisions are included only as your quote says, and only inside the original scope.

Revision requests should be sent within the timeline stated in your quote or delivery email. Additional revisions, added spaces, changes in project direction, or work outside the original scope may require an add-on fee or a new quote.

08Refund timing and method

Approved refunds go back to the same card or payment method when we can.

Approved refunds are sent back to the original payment method through Stripe. After Yard Haven starts a refund, the time for funds to appear depends on the customer's bank or card issuer and may take several business days.

09Payment disputes

Please email us before filing a card chargeback. We can usually see the quote, the files, and the payment faster than a bank can.

If something is wrong with a payment or a delivery, contact Yard Haven first so we have a chance to complete the work or issue any refund that is due. Filing a dispute with your bank or card issuer while a project is still open may delay a resolution.

We may share quote, delivery, and correspondence records with Stripe or the card network to respond to a dispute.

10Third-party costs

Money you spend at a nursery, lumber yard, or with a contractor is outside this policy.

Any money you spend with suppliers, nurseries, retailers, contractors, installers, or other third parties is outside Yard Haven's control and is not refundable by Yard Haven.

11How to cancel or request a refund

Write or call with your name, the project, and the payment date. We will look at how far the work has gone.

Email hello@outdoorspaceliving.com or call +1 (681) 284-1515 with your name, project details, payment date, and the reason for your request. You may also write to Yard Haven LLC, 105 Simmons St, Bramwell, WV 24715, USA.

Please contact Yard Haven before raising a payment dispute so we have an opportunity to resolve the issue.