Refund, Cancellation & Delivery
This policy explains how Yard Haven handles delivery, cancellations, revisions, and refunds for custom digital outdoor-living design services.
01Digital delivery only
Yard Haven sells custom digital design services and files. There is no physical shipment.
Deliverables are sent by email, secure download link, or another agreed digital method. Delivery timing is confirmed in your quote and depends on timely information, decisions, and feedback from you.
02Before work begins
If you cancel before design work starts, eligible payments for work not started are refunded.
You may cancel before Yard Haven begins design work. If you paid for work that has not started, Yard Haven will refund that amount to the original payment method.
03After work has started
Once custom work begins, fees for completed or in-progress design work are generally non-refundable.
If you cancel after design work has started, Yard Haven may retain fees for work already performed, time reserved, research completed, concepts created, drafts prepared, or other project-specific work. Yard Haven may, at its discretion, refund the portion of fees for work not yet started.
04After delivery
Final delivered custom digital files are not returnable like physical goods.
Because deliverables are custom digital goods created for your property and project, final delivered files are non-refundable except where required by law. If something within the agreed scope is not right, included revision rounds are the remedy for correcting or refining the work.
05Revision rounds
Revision rounds are included only as stated in your quote and must stay within the original scope.
Revision requests should be sent within the timeline stated in your quote or delivery email. Additional revisions, added spaces, changes in project direction, or work outside the original scope may require an add-on fee or new quote.
06Refund timing and method
Approved refunds go back to the original payment method when possible.
Approved refunds are sent back to the original payment method. After Yard Haven starts a refund, the time for funds to appear depends on the customer's bank or card issuer and may take several business days.
07Third-party costs
We do not sell materials, plants, products, or installation, so those costs are outside our refund policy.
Any money you spend with suppliers, nurseries, retailers, contractors, installers, or other third parties is outside Yard Haven's control and is not refundable by Yard Haven.
08How to cancel or request a refund
Contact us first with your project details so we can review the status of the work.
Email hello@outdoorspaceliving.com or call +1 (681) 284-1515 with your name, project details, payment date, and the reason for your request. Please contact Yard Haven before raising a payment dispute so we have an opportunity to resolve the issue.
Payments to Yard Haven are for design guidance and digital deliverables only, never for construction, installation, or guaranteed procurement of materials or plants.